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Ordering

How do I order?

Select the products you would like to buy, these products will end up in your bag.
To continue with the payment you have to open your bag and fill in your data and billing information. If you follow the steps your payment will be completed.


Payment methods

How do I pay?

To pay your products you can use iDEAL or PayPal, first you have to agree with the terms and conditions of our website. Follow the steps, if you have completed all the steps you have payed and you will get a confirmation in your mailbox.


Shipment

How does my order gets shipped?

Orders that are in stock in the shop are sent directly via PostNL, you will receive a track & trace code when your order is shipped.

Many of the products in our webshop are custom made. We aim to produce the order and deliver it to your home in 17 working days.


Custom product

Create a custom product, how does it work?

You can get your own products customized by our artists. You have to choose the product and describe your idea, size and choose the artist you prefer to make the design.
Fill in your data and we will send you an invoice, which you can confirm or decline.


Delivery

What is the estimated time of delivery?

We try to deliver stock products to your location within a week.

Many products are made especially for you after ordering!
Making your product + shipping takes up to 17 business days.

All our products are handmade, which means that the delivery time can sometimes be a bit longer.
We hope for your understanding!


Shop

Is there a shop I can go to?

Most products are only sold on the webshop.
Yet sometimes there is a small stock available in our shops in Eindhoven and Utrecht.


Account

Do I have to make an account?

You can create an account on our website, where you can fill in your data. We will never share, sell or trade your data with third parties for commercial purposes. Your data will only be used for this website and only to ship your order to the right address. You can make things easier for yourself to shop on our website if you create an account, but it is totally up to you! You can also make orders without creating an account.


Returning

How do I return my order?

You can contact us within a week of receipt to return your product.

The products can be returned within 14 days of receipt. As soon as the package is back to us, the entire amount paid including any shipping costs will be refunded to your account within 14 days. The costs for returning are for your own account.

The article must be unused, in its original condition and packaging – if possible – returned. If the product is personal in nature, you can unfortunately not return it.
Please contact us at support@blackbear.ink

Always keep the proof of shipment, problems with the return of your package are at your own risk.

As soon as we have received the return, we will inform you of this.


Additional questions

My question is not answered, what can I do now?

If your question is not in the text above you can always send an email to support@blackbear.ink
If you have a question about an order, please add all the information and data of your delivery, so we can answer your question faster!